I am new to the site. Can someone help answer my questions?
Absolutely! We like new customers and we are here to help you create an account, sign up for our newsletter and easily navigate our brand-new website! Below is an extensive list of Frequently Asked Questions (FAQ) that we think are important. We couldn't cover everything, so if you still have a question or two, no problem. We are only an email or phone call away!
Please contact us with any inquiry(s) you may have. We are here to help, and YOU are our most important priority!
Your site looks different than what I remember. What changed?
In August of 2015, we launched a brand-new website for our customers! We hope you enjoy the new shopping experience and our new Tutorials & Ideas blog.
I just signed up for the Rubber Stamp Tapestry Newsletter using my email address. Does this mean that I am now registered with an account on this website?
No, but if you want to create an account with us today, you may use the same email you used to sign up for our newsletter. Please follow the directions below. As for the newsletter, we are very excited that you signed up already! You will receive your first newsletter from us by email within the next two weeks.
Will my old password from the previous Rubber Stamp Tapestry website still work on this new site?
If this is your first time visiting our new website, you will need to register with a new username and password. It is true that you could submit your old password during the new registration process, but we think it is probably time to change it to a new password. You will receive a confirmation email once you register and will soon be on your way to shopping.
How do I create a new account with PegStamps.com?
Creating an account is easy. Within a few minutes you will have a password and be browsing our site. Just follow these few simple steps:
- Click “My Account | Wishlist” button in the top menu bar. On the right side of the page, click "Create New Account."
- Enter your email and a new password for our site.
- You will be directed to your new "My Account" page.
- To the right of the "Bill To Address" heading, click "Edit" and enter your billing information.
- To the right of the "Ship To Address" heading, click "Edit" and enter your shipping information.
- At the bottom of the page, click, "Join Newsletter" to start receiving our bi-monthly publication of tutorials, sales and discounts.
- That's it! You are done!
- Click continue shopping to explore over 1,200 products we have waiting for you. We hope you have a great shopping experience!
I cannot remember my password!
No need to worry. Within a few minutes you will have a new password and will be browsing our site again. Just follow these simple steps:
- Click “Login” in the top menu bar.
- Click the "Forgot Password?" link.
- Enter your email address (the one you used when you signed up) and click “Send Password Reset Instructions.”
- Check your personal email account on your home or work computer. If you entered the correct email address that you used to create your account with us, you will receive an email in your inbox which includes a link to reset your password.
- Open the email and click the link, “Reset My Password.”
- You will be directed to another page on our website where you will be prompted to enter your email address and new password. Type the new password again to confirm it.
- Click save.
- Almost done. You will finally be directed back to the login page. Type your email address and your new password and click, “Login”. That is it! You are now logged back in and we hope you have a great shopping experience!
I do not think I received the email to reset my password. What should I do?
If you check your email and cannot find the Password Reset Email we sent you, chances are it is actually in your spam or junk email folder because your email client doesn't know we are friends yet. Simply move the message from your spam or junk email folder to your email inbox and follow the directions below to prevent this from happening again.
If you are still having problems, contact us immediately. We are here to help. Just email us and let us know and we will troubleshoot the issue to resolve it.
How do I prevent emails from PegStamps.com showing up in my spam or junk email folder?
Please take a moment and "whitelist" us by adding us to your personal email address book. This will ensure that our emails show up in your inbox. If you need assistance "whitelisting" our email address or our domain, please refer to the step-by-step instructions found on the bottom of our newsletter page.
How do I create a Wishlist?
- If you have not already done so, go ahead and create an account by clicking “My Account | Wishlist” button in the top menu bar. On the right side of the page, click "Create New Account."
- After creating your new account, click Shop to find the stamps you want to purchase. After finding a product you like, click on either the product name or the photo to view a more detailed description of that product. You can then click the button named "Add to Cart" or you can choose "Add to Wishlist" to add that item to your own personal wishlist.
- Continue shopping and add as many items as you want to your wishlist. Later, you can select all the items in your wishlist and quickly add them to your cart for a super quick checkout process.
Where can I find my Wishlist?
- Once you are logged in, click the “My Account | Wishlist” button on the top menu bar.
- Navigate to the bottom of the page and click the “View Wishlist” button under the heading My Account.
What is the best way to find a particular product on your website?
We have the largest selection of peg stamps in the world and we want you to be able to easily find just what you are looking for. The search bar, located at the top of every page of our website is by far the best method of tracking down your favorite stamps. You can search by both item name or item number!
Keep your search simple — it will help. For example, if you are looking for the Frogs and Ferns Peg Stamp Set, simply search for “frog” and you will be able to locate it more quickly. Using too many search words may limit the results you are looking for.
You might find our categories helpful as well. Our site is organized by two major categories, individual peg stamps and peg stamp sets. These two categories are broken down into sub categories. By clicking either of the two main categories on the left menu bar you will see the additional sub categories.
Do you sell VersaColor/Tsukineko ink refill bottles?
We do not currently offer these on our site, but we may be able to special order them for you, so let us know the color in which you are interested. In the meantime, here are the inks we do offer on our site.
Do you have a catalog?
Yes, we do. We offer a 50 page, spiral-bound, full-color catalog that includes all our individual peg stamps and peg stamp sets. You can now purchase our 2016 Catalog directly off of our website.
How do I write a product review?
We love feedback from our customers and are excited that you want to submit a product review! You can do this easily, here is how:
- Log into your account by clicking the “Login” button in the top menu bar.
- Find the product you want to review.
- Click the product and you will be taken to the product page.
- Type your name, your review, and give the product from 1-5 stars.
- Click, “Save Product Review.”
- The browser will bring you back to the product page (you will not immediately see your review). You can continue reviewing other products or go back to shopping.
- Once we receive your review we will approve it within a day.
Can I place an order over the phone?
Yes. Call us at 910-428-2647 and we will take your order over the phone. Our office hours are 9:00 am - 5:00 pm Eastern Time Zone (ET), Monday through Friday.
Are you open to the public?
At this time, we do not have a brick & mortar storefront for you to visit, but you still may be able to purchase our stamps locally by visiting one of our retailers. You can use our Retail Stores link to see if there is a retailer near you that carries our stamps. Selections vary from store to store, so be sure to call ahead to check for the products you are interested in purchasing.
How do I add items to my cart?
Adding items to your cart is fun and easy! All you have to do is click the + or – button located beside each item. You can continue to add to multiple quantity (qty) boxes on that page. Then, just click the orange “Add to Cart” button located at the top or bottom of the page (when you scroll) and all your items on that page will be added to your cart at once.
For each item, all I see is a product photo with a small amount of information. How do I find out more about a product?
There is a whole world of information we are excited to share with you about our products. Simply click on the actual photo of the product that you are interested in and it will take you to more detailed product listing page.
In the case of an individual peg stamp, after clicking the product photo, you will find information about the size of the image and whether or not that stamp it is included in a set. If it is, a link to that set will be listed. This very helpful to prevent duplicate purchases.
In the case of a peg stamp set, after clicking the product photo, you will find pictures of all the stamps in that set, a link to projects using that set, a printable version of the instruction card, and in many cases, a video showing you the basics of using the set!
From the product page you will also be able to submit a review, share the product on your favorite social media sites, and add it to your wishlist!
How do I know that ordering on your site is safe?
Protecting your personal information is extremely important to us. Our site is PCI compliant, which means that we comply with the Payment Card Industry Data Security Standard.
We use SSL (Secure Sockets Layer) encryption to keep your information safe, which means that your personal information is encrypted when it is sent to/from our website. Every page on this Web site is secured with a Starfield Technologies Web Server Certificate purchased through GoDaddy.com. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. In addition, we do not keep credit card numbers on file and never share your personal information, ever.
How do I cancel an order I just placed?
If you need to cancel and order in whole or in part, just email us or call us and we will take care of it and issue a refund if needed. We ship orders super fast, so letting us know immediately is important. We check email often and that is usually the best way to reach us.
How is sales tax calculated?
Per North Carolina state law, applicable state & local taxes will be charged for all orders mailed to North Carolina. If your order is being shipped to a different state or country, check with our local government tax laws to determine if you need to report your purchase.
What payment methods do you take?
We gladly accept Master Card, Visa, and Pay Pal.
Do you accept checks and mailed orders?
Yes, you can mail a list of the items you wish to purchase to: Rubber Stamp Tapestry, 140 Harper Street, Star, NC 27356 and include a check. To prevent delays, please use our online shipping calculator and ensure your check completely covers the cost of the products and the cost of shipping.
What is the conversion rate from US Dollars to my currency?
Google offers a currency converter that will quickly calculate the conversion rate for you. For example, enter 5 US Dollar to British Pound to get the latest conversion rate from dollars to pounds.
Can I pay with an international credit card and have my package sent to a US address?
Do you offer coupon codes?
Yes, our newsletter subscribers enjoy coupon codes and weekly sales. If you have not yet subscribed, you can do so today! Subscribe Now. Great savings are waiting for you!
How much will shipping cost?
Our shipping rates are calculated using USPS real time rates based on the weight of the product and your location. Whether you live inside or outside the US, once you add items to your cart, you will be provided a list of the available shipping methods and real-time rates.
We often offer free or reduced shipping to our newsletter subscribers. If you are not a subscriber, perhaps you would like to join today.
Where do you ship and what carrier do you use?
We ship worldwide. In the US we ship packages by USPS First Class Mail and Priority Mail and we ship international orders via USPS First Class Mail & Priority International Mail.
How long will it take to receive my order?
Retail orders typically ship from North Carolina the same business day and the shipping method and destination will determine the package delivery speed. Most orders arrive in 3-7 days, although delays at USPS do happen from time to time.
While some international orders arrive in as little as a week or two, it can sometimes take as much as six weeks to clear customs and be released for delivery. It all depends on customs. Please contact us if more than 6 weeks have passed and you have not received your package.
How can I track my order?
You will receive an email as soon as your order ships which will have the USPS tracking code. You can refer to that email to see where your package is located. Additionally, you can log into your RST account and track your order there. If you have any questions or concerns, just email us. We are more than happy to track your package for you or inquire at the post office if there is a delay.
Do you have a return policy?
Yes. Please review our Shipping & Returns Policy for more information.
Angel Policy Questions
Are you an angel company?
What is your Angel Policy?
Artists that use our stamps can sell their work, as long as the images are stamped by hand. The use of mechanical reproduction of any kind (i.e., copiers, scanners, printers, etc.) of any of our images, is strictly prohibited and is copyright infringement - a violation of US copyright law.
Custom Stamp Questions
I need a custom stamp, can you make it?
We would love to be able to do that, but at this time our manufacturing process is not suited for making custom stamps.
How do I sign up for your newsletter?
Our newsletter subscribers enjoy card ideas, sales, and discounts in our bi-monthly publication. If you are not receiving our newsletter, you may Subscribe Now or enter your email address under, “Join our Newsletter” in the left sidebar of our website.
My email address changed. How do I update my account so I do not miss a newsletter?
To use a different email account to receive our newsletter, just click the “change your contact details” at the bottom of the email newsletter, fill in your name and your new address, then click “Save Changes.”
How do I unsubscribe from the newsletter?
We would really hate to see you go, but if you must, the process is really easy. At the bottom of all our emails is an "Unsubscribe" link. Just click that and follow the instructions. If at any time you would like to renew your subscription, we would love to have you back.
Do you sell wholesale?
Yes, we would be delighted to partner with you! Additional information about purchasing our products wholesale can be found on our Wholesale Ordering page. We look forward to working with you.
Do you have a question that is not on this page? Contact us at firstname.lastname@example.org