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International Customers: Due to COVID-19 you WILL NOT get your package quickly. You may wait up to 10 weeks. You can find out more on our Contact | Help page. If you pay for Priority Mail it may get there a bit faster, but we can not guarantee that.
Also, US Postal Service is unable to verify international addresses, so please ensure your address and country are correct. We do not ship free to international destinations so if the cart is showing free shipping that means your address is set to USA. Please correct before ordering otherwise there will be a delay as we get payment from you for shipping. Be aware, COVID-19 has slowed international shipping and packages may take as much as 10 weeks to reach you.
Where We Ship: Rubber Stamp Tapestry ships worldwide. In the US we ship packages by USPS First Class Mail and Priority Mail and we ship international orders via USPS First Class Mail & Priority International Mail.
Shipping Cost: Our shipping rates are calculated using USPS real time rates based on the weight of the product and your location. Whether you live inside or outside the US, once you add items to your cart, you will be provided a list of the available shipping methods and real-time rates.
International Taxes: We cannot guarantee that you will not be charged customs tax, VAT, or import duties at the time of delivery. If you have any questions about possible taxes and duties, please contact your local postal service.
Shipping Speed: Retail orders typically ship from North Carolina the same business day and the shipping method and destination will determine the package delivery speed. Most orders arrive in 3-7 days, although delays at USPS do happen from time to time.
While some international orders arrive in as little as a week or two, it can sometimes take as much as six weeks to clear customs and be released for delivery. It all depends on customs. Please contact us if more than 6 weeks have passed and you have not received your package.
Shipment Tracking: You will receive an email as soon as your order ships which will have the USPS tracking code. You can refer to that email to see where your package is located. Additionally, you can log into your account and track your order there. If you have any questions or concerns, just email us. We are more than happy to track your package for you or inquire at the post office if there is a delay.
We want our customers to be happy with everything we sell. In the event that you encounter a concern regarding workmanship, please contact us immediately. We not only want to make it right with you, we want to ensure that the matter is resolved for future customers as well. Please email us at firstname.lastname@example.org.
If you’ve ordered something and decided you no longer want it, contact us immediately after receiving the item(s). Email us at email@example.com or call us at 910-428-2647. We will be glad to exchange any unused product for an identically priced item(s) within 15 days of purchase. Please note the product number(s) of the item(s) you’d like as a replacement. To pay for shipping back to you, please include a credit card number or email address to which we can bill Paypal™.
To return your product, mail to:
Exchanges & Returns
Rubber Stamp Tapestry
P.O. Box 254
Star, North Carolina 27356